IT Support Engineer — From Zero to Helpdesk

Program Benefits

Essential skills, tools, and experience to launch your IT career

Job-Ready Certification Prep

Master foundational knowledge aligned with global certifications like CompTIA, Microsoft, Azure, and ITIL to boost your career prospects.

Advanced Career Trajectory

Build a strong foundation to move beyond entry-level into System Admin, Network Admin, or Cybersecurity roles.

Real-Time Career Preparation

Benefit from unlimited interview practice and soft skills training in communication and incident escalation.

Flexible Learning

Access high-quality pre-recorded videos + materials (valued at ₹4,999) anytime for continuous upskilling and revision.

Who Will Learn This Course?

Perfect for anyone with a keen interest in technology and a desire to start a stable, high-demand career

Career Starters

Individuals with little to no IT experience looking for a powerful entry point into the tech industry.

Career Switchers

Professionals from non-IT fields who want to transition into a technical role.

Existing IT Staff

Help desk or desktop support professionals upgrading skills in Cloud (Azure), Automation (PowerShell), and Cybersecurity.

Course Roadmap

10 Essential Modules Designed to Transform You into an IT Support Expert

IT Support Foundations

Focus: Career Framework

Roles (L1, L2, L3), Career Paths, and Key Certifications (CompTIA, Azure, ITIL).

Hardware & Troubleshooting

Focus: Physical Components

Components (CPU, RAM, SSD), BIOS/UEFI, and using Windows/Vendor Diagnostic Tools.

Windows OS Administration

Focus: System Management

Installation, User Management, Windows Updates, Recovery, and PowerShell Essentials.

Networking Fundamentals

Focus: Network Connectivity

IP Addressing, DNS, DHCP, Routers, Switches, and troubleshooting tools like Ping and Tracert.

IT Security & Cybersecurity

Focus: Protection & Defense

CIA Triad, Common Attacks (Phishing), Windows Defender, and Multi-factor Authentication.

Cloud & Azure Admin

Focus: Cloud Computing

Cloud Models (IaaS, PaaS, SaaS), Azure Portal, VM Management, and Azure AD for user setup.

Tools & Software Fixes

Focus: Application Support

Help Desk Ticketing (ServiceNow, Jira), Microsoft 365 (Outlook, Teams) troubleshooting, and error fixes.

Virtualization & Remote

Focus: Virtual Environments

VMware/Hyper-V basics, VM snapshots, and configuring/troubleshooting Remote Desktop (RDP).

AI Essentials

Focus: AI-Powered Support

Role of AI in Helpdesk, using Microsoft Copilot and ChatGPT for scripts and troubleshooting.

Best Practices & Soft Skills

Focus: Professional Excellence

Professional communication, documentation, incident escalation, and interview preparation.

Key Technical Skills

Blend of technical expertise and essential professional skills

Windows OS Administration

Linux Commands

PowerShell Scripting

Network Troubleshooting

Endpoint Security

BitLocker Encryption

Azure VM Management

Azure Active Directory

Industry Tools Covered

Master the tools that industry professionals use every day

Ticketing Systems

ServiceNow

Jira

Freshdesk

Productivity Suites

Microsoft 365

Outlook

Teams

Excel

Virtualization

VMware

Hyper-V

AI & Log Analysis

Microsoft Copilot

ChatGPT

Splunk Basics

Sentinel Basics

Career Opportunities & Job Roles

Direct pathway for career growth with multiple advancement opportunities

🎯 Direct Entry Roles

Service Desk Engineer

First point of contact for users, focusing on incident and service request fulfillment.

Help Desk Technician

Troubleshoot hardware, software, and network issues for end-users.

Technical Support Engineer

Provide deeper technical assistance with remote troubleshooting (L2/Tier 2 support).

Desktop Support Specialist

Handle on-site computer hardware and software issues.

Remote Support Engineer

Specialize in resolving technical issues for remote users.

🚀 Advanced & Next-Level Roles

System Administrator

Manage servers, user accounts, and infrastructure maintenance.

Network Administrator

Install, configure, and maintain organization's network infrastructure.

Cloud Administrator

Manage cloud services and resources like Azure VMs and AD.

Cybersecurity Specialist

Defend the organization's IT systems from security threats.

Immersive Learning Experience

Best environment to succeed at every step of your learning journey

Peer to Peer Engagement

Real classroom experience. Interact with learners and engage with mentors in real-time via Slack.

Flexi Learn

Missed a class? Access recordings to maintain learning progress and keep up with your cohort.

Mentoring Sessions

Expert guidance for doubt clarifications, project assistance, and learning support.

Learning Support

Dedicated Cohort Manager for all your queries to help you succeed at every step.

Learn About IT Support Roles

What Does IT Support Do In 2025?

Level 1, 2, And 3 Admin Roles

This video discusses the different levels of IT administration covered in Module 1 of your course.

Ready to Launch Your IT Career?

Join thousands of successful IT professionals who started their journey with us!

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