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Master IT Support Fundamentals & Real-World Skills
Transform your career with our comprehensive IT Support bootcamp. Master essential skills including hardware troubleshooting, networking fundamentals, operating systems, security basics, and customer service. Get hands-on experience with real-world scenarios and launch your tech career with confidence.
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Your 2-Month Path to Mastering Troubleshooting, Hardware, Software, & Networking
Launch your career in tech with this 2-month, job-focused IT Support course. You'll master hardware, operating systems (Windows, macOS), networking, security, and the #1 skill all employers want: customer service. This program gives you hands-on experience with ticketing systems and Active Directory to make you job-ready on day one.
Build, diagnose, and repair PCs, laptops, and printers.
Install, configure, and troubleshoot Windows & macOS.
Manage support requests using Jira & ServiceNow (demo).
Support users remotely with RDP and TeamViewer.
Manage users, groups, and reset passwords in a corporate environment.
Troubleshoot connectivity with `ipconfig`, `ping`, and DNS/DHCP.
The 7-step process for identifying and removing viruses & malware.
Use essential command-line tools for advanced troubleshooting.
IT Support is the universal starting line for a high-paying tech career. Every company, in every industry, needs a Help Desk. This role has high demand and massive job security.
In IT Support, you learn a bit of everything: hardware, software, networking, security, and cloud. This broad foundation makes you a versatile problem-solver and prepares you for any specialty.
The Help Desk is not a dead end; it's a launch pad. Successful IT Support professionals move on to become System Administrators, Network Engineers, Security Analysts, or Cloud Engineers.
| Features | Our Course | Self-Learning | Other Courses |
|---|---|---|---|
| Industry-Standard IT Fundamentals | |||
| Hands-On Ticketing System Labs | |||
| Customer Service & Soft Skills Module | |||
| Active Directory User Management | |||
| Expert-Led Troubleshooting Labs | |||
| Lifetime Access to Materials | |||
| Job Assistance for Help Desk Roles | |||
| Full-Length Mock Exams | |||
| Money-back Guarantee |
PC Components, Laptops, Printers, & Peripherals
Windows, macOS, & Software Troubleshooting
Networking, IP, Malware Removal, & Security
Active Directory, Ticketing, Soft Skills, & Career Prep
Learn to build, configure, and troubleshoot PCs, laptops, and printers.
Install, configure, and maintain Windows 10/11 and macOS environments.
Master the 6-step troubleshooting methodology to solve any software problem.
Understand IP addressing, Wi-Fi, DNS, and DHCP to solve "I can't connect" tickets.
Learn to remove malware, set permissions, and secure devices with passwords and MFA.
Learn the #1 Help Desk task: managing users and passwords in Active Directory & Microsoft 365.
Use ticketing systems (Jira/ServiceNow) to manage, escalate, and resolve user issues with RDP.
Master the "soft skills" of communication, empathy, and professionalism, then prepare for interviews.
Build, repair, and troubleshoot PCs & laptops
Install and configure Windows, macOS, and Linux
Troubleshoot network, software, and security issues
Manage users and passwords in Active Directory
Use ticketing systems like a professional
Handle common help desk requests with confidence
Master essential customer service soft skills
Build a strong foundation for IT certifications
A crucial quick-reference guide for all ports and acronyms you MUST memorize.
PDF DownloadStep-by-step visual guides for common hardware and software problems.
Visual GuidesExam-style questions on hardware, software, and networking.
Practice TestsA hands-on lab environment for Jira to practice managing tickets.
Lab EnvironmentA question bank of common soft-skill and technical interview questions.
Career PackA bonus guide for common user management tasks in AD and Microsoft 365.
Bonus GuideTemplates for handling difficult users and common requests professionally.
TemplatesResume templates & interview tips for IT Support roles.
Career PackAnyone from any background wanting to start a new career in IT.
Individuals with no IT experience who want a clear path to a job.
People who love building PCs and want to get paid for their skills.
Students looking for the #1 foundational IT job skills.
We don't just teach you the skills. We help you get the job.
Get expert guidance on your IT career path, from Help Desk to System Admin, Networking, or Cloud.
Master technical and soft-skill interviews with our Help Desk question bank.
Connect with companies actively hiring technicians for Help Desk roles.
Practice on real-world tools like ticketing systems and Active Directory.
Receive personalized guidance from instructors and IT managers.
Create a professional resume that highlights your new IT Support skills.
After completing this 2-month course, you'll be able to:
Upon successful completion, you will receive our IT Support Professionalcourse certificate. This program is not a certification bootcamp; it is a job-readiness program that provides the foundational knowledge required to pursue industry certifications on your own.
No. This is a job-role course, not a certification bootcamp. While we cover 100% of the technical topics from the CompTIA A+ certification, our primary focus is on the practical, hands-on skills employers want, such as using ticketing systems, managing Active Directory, and customer service.
Yes. The fundamental knowledge in this course (hardware, software, networking, security) provides the complete technical foundation you would need to pass exams like the CompTIA A+. However, we do not provide exam vouchers, and our focus is on job skills first.
No! This course is designed for absolute beginners. We start from the very basics, like "what is a CPU?" and "what is an operating system?". No prior experience is needed.
We accept:
Yes! We offer a 7-day money-back guarantee. If you're not satisfied for any reason within the first 7 days, you can request a full refund.
Any modern computer (Windows, Mac, or Linux) with a web browser and a stable internet connection. For virtualization labs, your computer should have at least 8GB of RAM (16GB recommended).
All software used is free! We primarily use:
Stop waiting and start your tech career. Master troubleshooting, hardware, and customer service, and land your first high-paying IT job. Enroll today!
Enroll Now & Get Job-Ready